Tips&Tricks

Got yourself a misbehaving E or F series Samsung Smart TV?

Has the normal Factory Reset not worked for you? Follow these instructions to complete a much more complete Factory Reset that normally only technicians would use.

The instructions below will work on an E and F series Samsung Smart TV (I have not tested this on earlier models, but it could also work with those as well).

You will need the normal push-button remote that came in the box – this will not work with the high-end touch remote, 




Warning! This technique will boot the TV into a service mode that was NOT designed for general users. This mode is meant for technicians only, which means there may be a few switches and knobs that could raise an eyebrow or two. We at Eye on-Demand highly recommend users to not play with these other settings unless qualified to do so, as they could cause problems that require a real service technician to repair! Eye on-Demand hold no responsibility for any action taken on your TV.
However, the scary stuff aside, following the procedure as described below should be relatively safe as long as you don’t deviate from the given path.


Step 1: Make sure your TV is on standby (i.e. off, but plugged into the wall)

Step 2: Using your remote, press the following buttons in exactly this order: INFO – MENU – MUTE – POWER.

Note: You have to press them rather quickly one after another, and make sure the remote is properly pointing to the TV.

Step 3: The TV will now switch on, and after a moment, display the service menu. If after about 10 or 15 seconds the service menu doesn’t appear, switch off the TV and try again.

Step 4: Press the Options button (It’s the first option).

Step 4: Press the Factory Reset Button (Again, it’s the first option).

Step 5: The TV will now switch off.

Step 6: Switch the TV back on, and begin the full setup process from the beginning.

It goes without saying that a factory reset will wipe all your presets and any favourites you have set. It will effectively return the set back to what it was coming out from Samsung’s factory.

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